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Terms and Conditions

Terms & Conditions


Legal Entity 

FLORA TEA COMPANY UK LIMITED (“FLORA TEA”) is a company registered in Scotland, whose registered office is FLORA TEA COMPANY UK LIMITED, Suite 4/4, 31 St Andrew’s Street, Glasgow. G1 5PB. Registered No: SC 335532. VAT No. 932 3780 22. The terms, “we”, “us” and “our”, which appear in all the sections below, refer to FLORA TEA COMPANY UK LIMITED.



All copyright, database rights, design rights, and all intellectual property rights in and to all text and graphics, their selection and arrangement, and all mark up / layout / scripts, software compilations, underlying source (hypertext mark up language and scripts) and all other materials on this website belong solely and absolutely to FLORA TEA COMPANY UK LIMITED.

Any activity which is deemed by us to constitute copyright infringement including a dispute over such, whether electronic or material may be subject to investigation via legal procedures and channels. No part of this website can be reproduced in any form whatsoever, whether electronically or otherwise, without our prior written consent, other than temporarily in the course of using this website or to keep a record of a transaction entered into using this website. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with us or using this website as a shopping resource. Any other use of materials on this website including reproduction for purposes other than those noted above, modification, distribution, or republication without our written permission is strictly prohibited.

Copyright © FLORA TEA COMPANY UK LIMITED 2007 – 2016



Product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.


Purchases & Communications 

In order to purchase products and services using the secure online payment processor or PayPal displayed on this website, you must be 16 years of age or over. By using this site you confirm that you possess the legal authority to enter into the conditions of use for this site, including instructing us to collect any payments from a credit or debit card and to use this site in accordance with all its terms and conditions. You confirm that all information supplied by you in using this site is true and accurate. When you visit our website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


Modifications & Pricing

We reserve the right at any time to make changes or corrections to this website, terms and conditions or alter, suspend or discontinue any aspects of this website or the products / services available through it (although we will honour any existing orders or provide a refund in the event of unavoidable cancellations, please see Refund Policy). Unless explicitly stated otherwise, any new feature, content, products and services offered shall be subject to these terms and conditions. All prices quoted include VAT at the current rate, where applicable. You will be subject to the policies and conditions of use in force at the time that you use this website or that you order goods from us, unless any change to those policies or these terms and conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


Your Account

If you use this website, you are responsible for maintaining the confidentiality of your password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the ‘My Account’ area of the website. We reserve the right to refuse access to this website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.


Access To FLORA TEA Website

We will make all reasonable endeavors to ensure that availability of this website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet and the World Wide Web, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.


Liability Disclaimer

We disclaim and exclude any duty of care which we may owe you in respect of the information on this website. Your reliance on this website and your use of this website is entirely at your own risk. We disclaim and exclude any responsibility arising from errors made by you in entering your data, credit or debit card details or the mis-processing of payments using your credit or debit card details by us or PayPal. Any dispute, fraudulent activity, breach of confidential security or accusation of identity theft which you may allege has taken place through the disclosure of your debit or credit card details to us or PayPal, is deemed to be a dispute between you and us or PayPal and you should therefore pursue such instances directly with us, PayPal or your credit card company, bank or financial service provider. However, as our valued customer, we will assist you as best we can in helping to resolve such matters in the event they should arise by providing any information we have to you to the best of our knowledge. It is your responsibility to complete the transaction process for products you purchase from our website and to comply with the procedures required to process your payment using us or PayPal. Please also see Your Account.

Nothing on this website constitutes an offer to enter into any contract and all orders for our products are subject to acceptance by the relevant subsidiary of FLORA TEA COMPANY UK LIMITED. We exclude all warranties, terms and conditions implied by law in relation to this website. You may not rely on any statement or representation in this website and when you buy our products from any subsidiary of FLORA TEA COMPANY UK LIMITED you agree that you have not relied on any statement or representation in this website. We do not exclude our liability for fraudulent misrepresentation or for death or personal injury caused by negligence. We shall have no liability for any loss or damage you suffer as a result of relying on any fact or statement that proves to be incorrect.


Terms & Conditions Of Using Website

Your agreement to the terms, conditions and notices contained on this website are governed by the laws of England and Wales and you hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website. If at any time any part of this agreement becomes invalid, illegal or unenforceable in any respect, that invalid, illegal or unenforceable part shall be severed from the remainder of the agreement and the validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way. Further, the invalid, illegal or unenforceable part will be deemed superseded by a valid, legal or enforceable part that most closely satisfies the intention of the original part. The validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way.

Except as specifically stated on this website and to the fullest extent permitted in the law of England and Wales, neither FLORA TEA COMPANY UK LIMITED nor any of its affiliates, directors, employees or other representatives will be liable for damages arising as a result of or in connection with the use, misuse (intentional or unintentional) or fraudulent misrepresentation of this website or the information, content, materials or products and services included on this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, claims of third parties, personal injury and accidental or non-accidental death.


Waiver For Unlawful Or Prohibited Use Of Our Website

As a condition of your use of our services, you agree that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions. If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions.


Testimonials, Comments And Other Content

Visitors to our website may post reviews, comments, submit suggestions, ideas, questions or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to content. We reserve the right (but not the obligation) to remove or edit such content. If you do post content or submit material to this website and unless we indicate otherwise, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post and that the content is accurate and that use of the content you supply does not violate this policy and will not cause injury to any person or entity and that you will indemnify us for all claims resulting from content you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party.


Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights.


Delivery, Returns, Refunds And Risk Of Loss

If for any reason, we are unable to dispatch your order within five days, we will contact you immediately. We will only accept the items return within 15 days of the despatch date of the online order(s). Please email us for an return reference number. We will only accept back goods which have no sign of wear and tear and which arrive at our offices in as new condition. Once the package is received we will refund the value of the goods. The dispatch and return postage cost (and any gift wrapping charge) is not reimbursed unless item is damaged or faulty. All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier, for example Royal Mail. Please also see Shipping and Refund Policy.


Contacting Us

We hope you enjoy our products and find this site useful and easy to use, should you have any questions, comments or suggestions then you are welcome to contact us.